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We got a problem to make the incoming email work. We are on v18 enterprice on odoo.sh. We using are office 365 multitenant and I have set up the Dynamic distribution group the flow and API. The Token is woren both for in and outgoing email, but the incoming (catchall) is not working. I used the discription from this link https://www.odoo.com/documentation/18.0/applications/general/email_communication.html Can you help me


It sounds like you're experiencing issues with incoming emails in your Odoo v18 Enterprise environment on Odoo.sh, specifically with a catchall configuration using Office 365. Here's a breakdown of potential causes and how to troubleshoot:

Understanding the Setup

  • Odoo.sh and Email: Odoo.sh is designed to handle email configuration automatically. For both outgoing and incoming, it should work "out of the box" without needing extra configuration.
  • Catchall: A catchall address receives all emails sent to non-existent mailboxes on your domain.

Troubleshooting Steps

  1. Odoo.sh Basics:
    • On Odoo.sh, incoming emails are generally pre-configured.
    • By default, Odoo uses a subdomain (company-name.odoo.com) for email. If you're using your own domain, ensure it's properly configured within Odoo.

  3. Microsoft Azure OAuth:

    • Odoo is compatible with Microsoft's Azure OAuth for Microsoft 365.
    • Make sure you've configured the necessary settings in the Azure portal and within your Odoo database. This includes:
      • Creating an application in Azure.
      • Setting API permissions.
      • Assigning users and groups.
      • Creating credentials.
    • In Odoo, you'll need to install the "Microsoft Outlook" module. Then, navigate to Settings > General Settings, and under the Discuss section, ensure that the checkbox for Custom Email Servers is checked.
    • You may need to copy the Client ID (Application ID) and Client Secret (Client Secret Value) into the respective fields and save the settings.

  5. Incoming Mail Server Configuration:

    • Even with Odoo.sh, you can set up incoming mail servers manually. This involves creating an incoming email server for each mailbox (catchall, bounce, aliases) to fetch all incoming emails.
    • Go to Settings > Technical > Emails: Incoming Mail Servers to create these.
    • When configuring, use the IMAP protocol.
    • Consider using the "Outlook Oauth Authentication" option and entering your Microsoft Outlook username.
    • Click "Connect your Outlook account" to authorize Odoo.

  7. Check System Parameters:

    • Activate Developer mode to access System Parameters (Settings > Technical > Parameters > System Parameters).
    • Verify these parameters:
      • mail.catchall.domain: Should be set to your domain (e.g., example.com).
      • mail.default.from: Should be set to a valid address.

  9. Email Routing and Aliases:

    • Confirm your dynamic distribution group and mail flow rules in Office 365 are correctly routing emails to the catchall address.
    • Double-check the Odoo email aliases to ensure they are properly configured to create records or trigger actions within Odoo.

  11. "From Filtering":

    • If you're using a single outgoing mail server, the "FROM Filtering" on the server should match the {mail.default.from}@{mail.catchall.domain} key combination in your system parameters.

  13. Check Bounce Messages:

    • If an email fails to be delivered, the sending email client should receive a bounce message. This message can provide clues about why the email was not received (e.g., "mailbox unavailable").

  15. Odoo Support:

    • If you're still facing issues, especially recurring problems with specific clients or domains, contact Odoo Support.

Important Considerations

  • Odoo's Default Configuration: On Odoo.sh, sending and receiving emails should work without extra configuration.
  • Using a Custom Domain: If you prefer to send emails from your own domain instead of Odoo's subdomain, it requires extra configuration and technical knowledge.
  • Email Limits: Odoo's mail server is designed for transactional emails and small-scale marketing campaigns. There are daily limits that depend on your database type and applications.

By carefully reviewing these areas, you should be able to pinpoint the cause of the incoming email issue and get your catchall working correctly.

Sources:
  1. Communication in Odoo by email ā€” Odoo 18.0 documentation
  2. Manage outbound messages ā€” Odoo 18.0 documentation
  3. Manage inbound messages ā€” Odoo 18.0 documentation
  4. Connect Microsoft Outlook 365 to Odoo using Azure OAuth
  5. Common emailing issues and solutions ā€” Odoo 18.0 documentation

we are using our own domain norskpharma.no


Okay, since you're using your own domain (norskpharma.no) with Odoo.sh, this adds a few more specific areas to investigate for your incoming email issue. Here's a refined troubleshooting approach:

1. Domain Configuration within Odoo.sh

  • Odoo.sh Project Settings: Verify that your domain (norskpharma.no) is correctly configured within your Odoo.sh project settings. This usually involves setting up the domain and any necessary subdomains.
  • DNS Records: Double-check that your DNS records for norskpharma.no are correctly pointing to Odoo.sh. This typically involves:
    • A records: Pointing the root domain and any subdomains to the Odoo.sh server IP addresses.
    • MX records: Configuring the MX records to direct mail flow to Odoo.sh.
    • TXT records (SPF/DKIM): Setting up SPF and DKIM records to improve email deliverability and prevent spoofing. Odoo.sh should provide you with the specific values for these records.

2. Microsoft 365 and Odoo Integration

  • Azure AD App Registration: Since you're using Office 365, ensure your Azure AD application registration has the correct permissions for both sending and receiving emails. The required permissions usually include:
    • Mail.ReadWrite
    • Mail.Send
    • offline_access
  • OAuth Configuration in Odoo: Double-check the OAuth configuration within Odoo (Settings > General Settings > Discuss). Ensure the Client ID and Client Secret are correct and that the "Microsoft Outlook" module is installed.
  • User Mapping: Verify that the users in your Odoo database are correctly mapped to their corresponding Office 365 accounts.

3. Catchall Configuration

  • Dynamic Distribution Group: Confirm that your dynamic distribution group in Office 365 is correctly configured to forward emails to your Odoo catchall address.
  • Odoo Alias: Create an Odoo email alias that matches your catchall address. This alias should be configured to create a new record (e.g., a lead or opportunity) or trigger a specific action within Odoo.
  • System Parameter: mail.catchall.domain: As mentioned before, ensure the mail.catchall.domain system parameter is set to norskpharma.no.

4. Email Flow

  1. External email sent to non-existent address @norskpharma.no
  2. Office 365 dynamic distribution group catches the email.
  3. Office 365 forwards the email to the Odoo catchall address.
  4. Odoo receives the email and, based on the alias configuration, creates a new record or triggers an action.

5. Potential Issues and Solutions

  • DNS Propagation: After making changes to your DNS records, it can take some time for the changes to propagate across the internet. Use online tools to check if your DNS records are correctly resolving.
  • Firewall/Antivirus: Ensure that your firewall or antivirus software is not blocking email traffic to or from Odoo.sh.
  • Office 365 Restrictions: Check if there are any restrictions or policies in your Office 365 configuration that might be preventing email forwarding or delivery to external addresses.
  • Odoo.sh Logs: Examine the Odoo.sh logs for any error messages related to email processing. This can provide valuable clues about the cause of the issue.

By systematically checking these areas, you should be able to identify and resolve the problem with your incoming email and catchall configuration.


pls be spesific about all parameters


Okay, let's get specific about the parameters involved in setting up incoming email with a catchall on Odoo.sh using your own domain (norskpharma.no) and Office 365.

I. DNS Records (Configure at your DNS provider for norskpharma.no)

These records are crucial for directing mail flow and ensuring deliverability:

  • A Record:
    • Host: @ (or leave blank, depending on your DNS provider)
    • Value: The IP address of your Odoo.sh server. You can find this in your Odoo.sh project settings.
  • MX Records:
    • You'll likely need two MX records for redundancy. Odoo.sh will provide the exact values, but they typically look like this:
      • Host: @ (or leave blank)
      • Priority: 10
      • Value: mx1.odoo.com
    • Host: @ (or leave blank)
      • Priority: 20
      • Value: mx2.odoo.com
  • TXT Records (SPF - Sender Policy Framework):
    • Host: @ (or leave blank)
    • Value: v=spf1 include:_spf.odoo.com ~all (This is a common Odoo.sh SPF record, but always confirm with Odoo.sh support for the most accurate value).
  • TXT Records (DKIM - DomainKeys Identified Mail):
    • DKIM records are more complex and involve a key. Odoo.sh will generate a DKIM record for your domain. It will look something like this:
      • Host: odoo._domainkey
      • Value: v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDvkHn1v1ron ... (long string of characters) ... AQAB (The actual value will be much longer).

II. Odoo System Parameters (Activate Developer Mode: Settings > Technical > Parameters > System Parameters)

These parameters control Odoo's email behavior:

  • mail.catchall.domain
    • Key: mail.catchall.domain
    • Value: norskpharma.no (Your domain name)
    • Purpose: Specifies the domain for the catchall address.
  • mail.default.from
    • Key: mail.default.from
    • Value: A valid email address at your domain (e.g., info@norskpharma.no).
    • Purpose: Sets the default "From" address for outgoing emails.
  • mail.bounce.alias (Optional, but recommended)
    • Key: mail.bounce.alias
    • Value: bounce
    • Purpose: Defines the alias used for bounce emails (e.g., bounce@norskpharma.no). You'll need to create a corresponding incoming mail server or alias in Odoo.
  • mail.gateway.smtp.autocommit
    • Key: mail.gateway.smtp.autocommit
    • Value: True
    • Purpose: This parameter ensures that emails are sent immediately, rather than being queued.
  • mail.debug
    • Key: mail.debug
    • Value: True
    • Purpose: Enables debug mode for emails, providing more detailed logging. Remember to set it back to False after troubleshooting.

III. Odoo Incoming Mail Server (Settings > Technical > Emails > Incoming Mail Servers)

You might not need this on Odoo.sh if everything is configured correctly with your domain and Office 365, but if you do need to create one, here's how:

  • Server Name: A descriptive name (e.g., "Catchall - norskpharma.no")
  • Server Type: IMAP
  • Server: outlook.office365.com
  • Port: 993 (for SSL)
  • SSL/TLS: Checked
  • Username: The full email address of the mailbox you're using for the catchall (e.g., catchall@norskpharma.no). This must be a valid Office 365 mailbox.
  • Authentication: Outlook Oauth Authentication
  • Connect your Outlook account: Click the button to authorize Odoo to access the mailbox.
  • Alias Domain: norskpharma.no
  • Action to Perform: Choose the action you want to perform when an email is received (e.g., "Create a new record," "Create a new lead," etc.).

IV. Odoo Email Alias (Settings > Technical > Emails > Aliases)

This is how you tell Odoo what to do with emails sent to your catchall address:

  • Alias Name: The part before the @ in your catchall address (e.g., if your catchall is catchall@norskpharma.no, the alias name is catchall).
  • Alias Domain: norskpharma.no
  • Model: The Odoo model you want to create a record in (e.g., Leads/Opportunities, Project Tasks, etc.).
  • Action to Perform:
    • Create a new record: Creates a new record of the selected model.
    • Create a new record - catchall: Similar to "Create a new record," but used for catchall scenarios.
    • Nothing: Ignores the email.
  • Default Values: You can set default values for the new record (e.g., default project, sales team, etc.).

V. Office 365 Configuration

  • Dynamic Distribution Group:
    • Ensure the group is configured to include all recipients at your domain.
    • The "Send As" permission must be granted to the account used for OAuth in Odoo.
  • Mail Flow Rule (if needed):
    • You might need a mail flow rule to forward emails sent to non-existent mailboxes to your catchall address.

By meticulously checking each of these parameters, you should be able to isolate the source of the problem and get your incoming email and catchall working as expected. Remember to test thoroughly after making any changes.




Odoo Internal AI

Certainly! Let's troubleshoot the issue with your incoming email setup in Odoo v18 on Odoo.sh with Office 365.

### Steps to Troubleshoot Incoming Email (Catchall) Issues:

1. **Verify Dynamic Distribution Group Configuration:**

  • Ensure that the Dynamic Distribution Group is correctly configured in Office 365. It should include all the necessary email addresses that you want to route to Odoo.
  • Check that the group is set to receive emails and that there are no restrictions preventing emails from being sent to it.

2. **Check Email Flow Configuration:**

  • Make sure that the email flow is correctly set up in Office 365. You should have a connector that allows emails to flow from Office 365 to your Odoo instance.
  • Verify that the connector is enabled and configured to allow emails from your domain.

3. **API Token Verification:**

  • Double-check that the API token you are using is valid and has the necessary permissions for both incoming and outgoing emails.
  • Ensure that the token is correctly configured in Odoo under the email settings.

4. **Odoo Email Configuration:**

  • In Odoo, navigate to **Settings > General Settings > Email** and ensure that the incoming email server settings are correctly configured.
  • Make sure that the catchall email address is set up correctly in Odoo. It should match the email address of your Dynamic Distribution Group.

5. **Check Odoo Logs:**

  • Review the Odoo logs for any error messages related to incoming emails. This can provide insight into what might be going wrong.
  • You can access the logs in Odoo.sh by going to the "Logs" section of your Odoo.sh dashboard.

6. **Test Email Delivery:**

  • Send a test email to the catchall address and monitor if it is being received in Odoo.
  • If possible, check the email headers of the sent email to see if it is being routed correctly.

7. **Firewall and Security Settings:**

  • Ensure that there are no firewall or security settings blocking the incoming emails to your Odoo instance.
  • Check if there are any anti-spam filters that might be affecting the delivery of emails.

8. **Consult Odoo Documentation:**

  • Since you mentioned using the Odoo documentation, ensure that you have followed all the steps outlined in the link you provided. Sometimes, small details can be overlooked.

9. **Contact Support:**

  • If you have gone through all the above steps and the issue persists, consider reaching out to Odoo support or your Office 365 support for further assistance.

### Additional Considerations:

  • Make sure that your DNS records (MX, SPF, DKIM) are correctly set up for your domain to ensure proper email delivery.
  • If you have made recent changes to your email configuration, it may take some time for those changes to propagate.

By following these steps, you should be able to identify and resolve the issue with your incoming email setup in Odoo. If you have any specific error messages or logs, feel free to share them for more targeted assistance!